Protective IT Privacy Statement

Effective date:01/01/2026

This Privacy Statement explains how Protective IT (“we,” “us,” “our”) collects, uses, and protects information you provide when you contact us or use our services, including communications by SMS.

Information we collect

Depending on how you interact with us, we may collect:

• Contact information (such as name, company, email address, phone number)

• Service-related information you share with us (support requests, scheduling details, ticket-related messages)

• Basic message metadata (for example, date/time of messages and delivery status)

How we use information

We use your information to:

• Provide IT support and managed services

• Communicate with you about scheduling, service updates, and support requests

• Respond to questions and coordinate service delivery

• Maintain records related to support tickets, service requests, and account administration

SMS-specific privacy information

If you opt in to SMS messaging:

• We use your mobile number to send 1-to-1 customer care messages related to your requests and our services.

• Message content may be processed by our communications providers to deliver messages (for example, your mobile carrier and platform providers).

We do not sell, rent, or share your phone number for marketing purposes.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.
Information may be shared with service providers that help us deliver communications and services, but only as needed to provide those services.

Sharing information

We may share information:

• With trusted service providers who help us operate our business (e.g., communications, ticketing, or hosting providers), solely to provide services

• When required by law, regulation, legal process, or to protect rights and safety

• In connection with a business transaction (such as a merger or acquisition), subject to appropriate protections

Data retention

We keep information only as long as necessary for business, support, legal, or compliance purposes.

Your choices

• Opt out of SMS: Reply STOP to any message to stop receiving texts.

• Get help: Reply HELP or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure.

Contact us

If you have questions about this Privacy Statement, contact us:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.