Protective IT SMS Terms & Conditions

By opting in to receive SMS messages from Protective IT (“we,” “us,” “our”), you agree to these SMS Terms & Conditions.

Program description

We use SMS for 1-to-1, conversational customer care with existing and prospective clients. Messages are sent by our staff to coordinate IT support and related service communications, such as:

• Scheduling or confirming appointments

• Service updates and follow-up questions

• Support ticket coordination

• Maintenance window coordination

• Billing or service-related questions

We do not use this program for marketing blasts, promotional messaging, or automated/API-driven campaigns.

How you opt in

You can opt in to SMS messaging from Protective IT by any of the following methods:

• Texting our business number first to start a conversation, or

• Requesting SMS communication during onboarding or support intake (for example, by asking our team to text you)

Message frequency

Message frequency varies based on your support needs and communications with our team.

Costs

Message and data rates may apply, depending on your mobile carrier plan.

Opting out

You can opt out at any time by replying STOP. After you opt out, you will receive one confirmation message and we will stop sending SMS messages unless you opt in again.

Getting help

Reply HELP for help, or contact us at:

• Phone:217-793-7500

• Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Supported carriers & availability

SMS is delivered through mobile carriers. Delivery is subject to carrier availability and is not guaranteed.

Privacy

Your privacy is important to us. Please review our Privacy Statement here:Privacy Policy

Changes to these terms

We may update these SMS Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

Effective date:01/01/2026